Introduction to Privacy
- what information we collect about you;
- how we use your information;
- who we share your information with;
- collection and use of Non-Personal Data;
- your rights regarding our use of your information;
- how long we keep your information; and
- how to contact us.
SEN Pro never collects or stores information unless it is necessary or keeps it for longer than necessary. We will never sell you information to anybody or leave it unprotected.
What Information We Collect about You
Your information is the data relating to you personally, which can be used to identify you directly or indirectly. We collect and process your information to provide and improve our Services for you, to administer your use of our Services, and to enable you to enjoy and easily navigate our Services. We will be transparent about the collection and use of your information so that you can make informed decisions. You are not required to provide us with the information that we have requested, but if you choose not to do so, in many cases we will not be able to provide you with our Products and Services or to respond to any queries you may have.
We collect the following information about you:
- Name and personal details including contact information (e.g. home and business address and address history, email address, home, business and mobile telephone numbers);
- Job title or position;
- Payment Card details. (Although we do not store this information in our database)
Ads you are a customer, we use your personal data to manage your account; the purchase orders, and/or services you have given it for. We will collect most of this directly from you. We may also maintain information about you that you do not directly provide to us, for example; information received from third parties, such as business partners.
The personal data we use may be about you as a personal customer or a business customer.
If you create an Account, we may also collect other information that is not considered Personal because it cannot be used by itself to identify you, such as information collected using Cookies and Other Web Technologies. Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
Information Related to Use of the Services.
Our servers automatically record certain data about how a person uses our Services (“Log Data”), including that of both Account holders and non-Account holders (either, a “User”). Log Data may include certain data such as a User’s IP address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services.
How We Use Your Information
We will process your personal data as necessary to perform our contract with you:
- To enter into, manage and perform that contract;
- To update our records; and
- To to contact you about your account and if necessary, recovering debt.
If it necessary for our own legitimate Interests or those of other persons and organisations as follows.:
- For good governance, accounting, and managing and auditing our business operations;
- To search at credit reference agencies at your home and business address if you are over 18 and apply for credit with us;
- To monitor emails, calls, other communications, and activities on your account;
- For market research, analysis and developing statistics; and
- To send you marketing communications
If it is necessary to comply with a legal obligation such as.:
- In the event that you exercise your rights under data protection laws and make requests;
- In order to comply with legal and regulatory requirements and any related disclosures;
- To establish and defend legal rights;
- For the prevention, detection and investigation of crime;
- To verify your identity, make credit checks, fraud prevention and anti-money laundering checks;
- To monitor emails, calls, other communications, and activities on your account.
Fibnally, based on your consent, e.g.:
- When you request us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf, or otherwise agree to disclosures;
- To send you marketing communications where we have asked for your consent to do so.
Collection and Use of Non-Personal Data
“Non-Personal Data” is the data that cannot be used to identify you. We collect Non-Personal Data to understand how people use our Products and Services and to help us improve our Services to better satisfy customer needs. We may, at our own discretion, collect, use, process, transfer or disclose Non-Personal Data for other purposes as well.
Who We Share Your Information with
We will not share any information that we have collected from or about you except as described below and we will share only necessary information on the minimum basis:
- Third parties who assist us provide our products and services;
- Companies and other persons providing services to us;
- Our legal and other professional advisors, including our auditors;
- Fraud prevention agencies, credit reference agencies, and debt collection agencies if and when we open your account and periodically during your account or service management;
- Government bodies and agencies in the UK and overseas (e.g. HMRC who may in turn share it with relevant overseas tax authorities and with regulators e.g. the Prudential Regulation Authority, the Financial Conduct Authority. the Information Commissioner's Office);
- Courts; to comply with legal requirements, and for the administration of justice;
- In an emergency or to otherwise protect your vital interests;
- To protect the security or integrity of our business operations;
- To other parties linked with your account
- When we restructure or sell our business or its assets or have a merger or re-organisation;
- Payment systems (e.g. Visa or Mastercard, SagePay, Paypal) who may transfer your personal data to others as necessary to operate your account and for regulatory purposes, to process transactions, resolve disputes and for statistical purposes, including sending your personal data overseas; and anyone else where we have your consent or where it is required by law.
Your Rights in relation to Our Use of Your Information
You have rights under data protection law in relation to our use of your information, including to:
- Request access to your information, which you can do by contacting us at [email protected]
- Update or amend your information if it is inaccurate or incomplete;
- Object to certain use of your information (which includes direct marketing, processing based on legitimate interests, and processing for purposes of scientific or historical research and statistics) on grounds relating to your particular situation;
- Request the deletion of your information, or restrict its use, in certain circumstances (for example you can request that we erase your information where the information is no longer necessary for the purpose for which it was collected unless certain exceptions apply);
- Withdraw any consent you have provided in respect of our use of your information;
- Request us to return the information you have provided to us, to use for your own purposes (often called your right to data portability) where the processing is based on your consent or for the performance of a contract, and such processing is carried out by automated means; and
- Lodge a complaint with the relevant supervisory authority.
You can exercise your right to access, update and delete your information at any time and we will be happy to assist you to exercise your right. If you have any questions about these rights or you would like exercise any of them, please contact us by sending an email to [email protected] Additional details of how to get in touch are set out below.
Please note that if you decide not to provide us with the information that we request, we may not be able to provide our services to you.
The Security and Storage of Your Information
We take all reasonable administrative, physical and electronic measures to protect the information that we collect from or about you from unauthorized access, use or disclosure.
How Long We Keep Your Information
Our Policy towards Children
To protect children’s privacy and safety, we provide specific protection with regard to children’s personal data. We do not knowingly collect personal data from children. If you are a child under 16 you are requested not to use our services, unless your parent or guardian provides verifiable consent. If we learn that we have collected personal data of a child under 16, unless we have first obtained verifiable, explicit permission for collecting personal data of such child, we will take steps to delete the information as soon as we can.
E-mail contact: [email protected]
Address: SEN Pro, 50 Victoria Street, Felixstowe, Suffolk IP11 7EW
SEN Pro is a trading name of TheDyslexiaShop Ltd
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for technical purposes essential to effective operation of our websites, particularly in relation to site navigation.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.